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LMRB undertakes customer satisfaction research studies in conjunction with CSMM, the Indian Market Research Bureau International’s Customer Satisfaction Research Division.
CSMM uses the propriety tools developed by Walker Information, the recognized pioneers in Stakeholder Measurement and Management with over 30 years experience. The network offers the world’s most thoroughly tested and proven system and also provides appropriate benchmarks through the WIGN Normative Database TM .
CSMM provides a range of consulting products and services to manage external customer satisfaction and employee commitment to integrate stakeholder measurement and management efforts into the company’s decision making process at all levels. |
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